Agenda

As a result of the sudden & drastic changes brought about by the COVID-19 pandemic, Canada’s Public Sector Financial Management Professionals were forced to contend with increased volatility, uncertainty, complexity, and ambiguity. More than two years later, emerging from chaos, this group faces another challenge: navigating a fast-approaching future of work—an always-on “new abnormal” characterized by hybrid work, endless disruption, and constantly shifting public behaviours & expectations.

According to Boston Consulting Group, in order to transcend “survival-mode,” organizations must compress their five year plans into two years (or less). To meet this challenge, attendees of FMI’s PD Week 2022 require a new approach to constant change. To succeed in the face of uncertainty, Future of Work Expert Hamza Khan argues that we must lean into uniquely human qualities that are difficult, if not impossible, to automate. For anything that can be automated will be automated. However, that which is left will become disproportionately more valuable.

In this talk, Canada’s Public Sector Financial Management Professionals will…

– Familiarize themselves with the top 3 reasons why organizations fail to navigate change

– Understand how to operationalize & maximize 3 change-friendly attributes as a way to future-proof their careers

– Become inspired to transition their organizations from survival-mode to a change-friendly state of automatic renewal

Financial managers play an important role in budgetary governance within their organizations. Are you involved in preparing proposals for new funding through the annual federal budget process? In this session, we will discuss budget-making from the whole-of-government perspective, and particularly how financial managers can contribute to the quality of the decision-making process, fiscal planning and implementation.  

ESG is more than good intentions. It’s about creating a tangible, practical plan that helps your organization achieve real results. By developing a holistic ESG strategy you can transform your organization in a way that builds opportunities to realize value, creates more sustainable operating models and helps support reputation management.

In PwC Canada’s PD Week presentation, Colin Powell – Director and Decarbonization Lead will present on the imperative role the finance function has when it comes to the “E” pillar of ESG and how finance leaders can integrate sustainable financial practice into their organizations’ finance processes.

Join us for a 60 minute interactive session where we will touch on the following topics:

    ♦  Setting the stage on what climate change means for the public sector finance function – specifically within the context of greenhouse gas emissions and climate risk and opportunity, including how finance can play a more direct and strategic role in a Net Zero Canada

    ♦  Bringing a climate change lens to Investment Planning – a more integrated investment planning strategy reduces future carbon liabilities in a net zero world; climate-aligned procurement and internal prices on carbon can support decision-making that reduces these liabilities.

    ♦  Lessons Learned and Making it Real – we will share some lessons learned from other industry leaders as well as some tactical tips when it comes to integrating climate change considerations within your organization.

We hope to see you there and look forward to talking about how you and your organization can turn ambition into action.

The Economic Update presentation will provide an overview of the federal government’s mid year assessment. How has the planning outlook changed? What are the major economic and fiscal risks? What does it mean for government policy?

In an increasingly uncertain and hostile digital world, cyber security has become more important than ever. The dangers relating to cyber security are constantly evolving, and the stakes are high.

On any given day, the defensive cyber systems of the Canadian Government can block anywhere from 3 to 5 billion actions targeting the Government of Canada networks.

Shared Services Canada (SSC) President Sony Perron will discuss how it is through an enterprise approach led by SSC — with its overarching vision and path forward for the benefit of all departments and agencies — that the Government of Canada can leverage modern cyber security platforms and services to protect Canadians’ data and information.

The COVID-19 pandemic offered a glimpse into the potential of digital government, including the potential for the finance function. But with rising employee and citizen expectations, momentum must not stall as we look towards post-COVID recovery or opportunities to transform the finance function and the greater public services will be lost.

The success of any digital transformation program depends on putting humans at the center.

EY’s global research suggests that realizing the full potential of digital transformation across governments around the world, including Canada, may be held back by a lack of skills and traditional ways of working. Urgent action is needed to reconfigure the workforce for a digital future and deliver long-term value for employees and citizens.  

“Living under pressure” doesn’t mean “living without pressure.” Pressure at work isn’t harmful if you can control it.

Failure because of stress isn’t shameful but succeeding despite stress is a lot more impressive. 

Stress is a state of physiological tension resulting from the observation of a non-integrated situation in your life. You choose your own state of mind. 

To have a good life at work, you must admit to the existence of pressure, seek to recognize its manifestations, and not let yourself be influenced by the discomfort that others may experience.

Stress is a reaction that puts the whole body in motion once it has been perceived; it’s the result of thousands of years of evolution to adapt and survive. This mechanism is triggered by any new situation whose outcome is unknown and generates fear; the whole body is alerted and goes into fight or flight.

Uncontrolled stress is the cause of strong emotional reactions and inappropriate behaviour; it disrupts emotional balance and contributes to burnout.

Financial Management Transformation (FMT) is about the future of finance in the Government of Canada. Bringing together the latest in finance systems and tools, new ways of working, improved data, and new opportunities for finance to add value, FMT represents a monumental shift in the role and delivery of finance services across departments. This panel will focus on three senior leaders, and their journeys related to the past, present, and future of FMT. Specifically: 

    ♦  The past – hear from a finance leader who has been through an FMT program – what did it take to start, what did you learn, what would you do differently? And now that you’ve been through the program – what’s next on the roadmap for finance?

    ♦  The present – from a team about to embark on an FMT program – what are you focused on as you plan to undertake this transformation? How has your team come together to begin delivery? How have your engaged stakeholders and built the case for transformation?

    ♦  The future – for those departments who are in the early days, considering options, dependencies with other initiatives, or trying to secure funding – hear from a senior finance leader on what they are doing to lay the groundwork for FMT, and specifically some improvements in finance that can be done PRE implementing a new ERP (e.g. with analytics tools, robotic process automation, new planning capabilities, etc).

While the market struggles with questions related to where people work post-pandemic, there is arguably a more fundamental challenge in play. In 2020 the World Economic Forum began ringing the alarm bell on the issue of future skills, citing the need to reskill 1 billion people worldwide by 2030. 

We all feel this challenge every day, it has reached the point that our strategies and transformations are at risk because people don’t know how to do what’s being asked of them. Join Stephen Harrington as he sets the stage for how we got to this point, and what we need to do to think differently about future skills, and the future of learning.

Join Amazon Web Services’ Worldwide Banking Industry Leader Charith Mendis and FMI CEO Marty Muldoon as they look at leading best practices from the banking sector’s use of AI/ML, and how they can be applied among government teams. This “fireside chat” will explore how and why advanced analytics are being adopted by banks, the challenges and opportunities related to these new technologies, and how finance leaders in the public sector can leverage key lessons learned.

Geopolitics are not just for politicians – governments, business and trade organizations need to incorporate it into their strategic plans as they look to diversify their approaches.

Expert in emerging markets, Amy Karam shares evidence that the G7 democracies no longer rule, it’s now the G20.  Emerging market players now have a much bigger influence on global trade, including China, Russia, India, as well smaller nations. With large populations, they are quickly climbing the economic development ladder, and are catching up to (and sometimes surpassing) other developed nations.

Our economies are intertwined.  Supply and value chains are concentrated in too few countries, which lends to economic and security risks. The pandemic highlighted critical gaps that have been accumulating for many years and the need for the Western nations to focus on maintaining and growing their innovation advantage in order to secure/re-secure global competitiveness. To accomplish this, Karam proposes how the West can approach innovation in different ways.

Public/private collaboration also needs to shift to a whole new level, as nations seek to thrive in this new global economy.

Hear about where we’ve been, how we got to where we are today, and what we need to start or continue to do in the future to secure our competitiveness, economic and national security.

Telework has been spreading like wildfire since the global COVID-19 pandemic and there is every reason to believe that once this crisis is over, the concept of working from home will be subjected to serious examination.

Though the future of remote work remains to be seen, one thing is clear: regardless of whether you work from home or from the office, your ethical obligations remain the same.

The challenge for employees and employers is being ethical in a world characterized by moral relativism …. where guidelines for behaviors are being consistently blurred such that absolute right and wrong no longer seem to apply.

Learn about OCG priorities and current and planned innovations in departments in the areas of Financial Management and Internal Audit.

The Covid-19 pandemic presented a unique challenge for the public sector, and CFOs and senior leaders have been at the heart of this response. The role has been in the spotlight as governments responded to the crisis and its subsequent impacts.

Radical changes to the ways the sector operated have driven innovation, which for finance leaders and their teams meant taking on new tasks and doing existing things differently.

This expanded role will continue as senior leaders respond to not only the legacy of challenges built since 2020 but new and emerging risks while building sustainable organizations that are fit for the future.

Informed by ACCA’s report, Leading Recovery, please join Gary Kent, CFO and Commissioner of Corporate Services, Region of Peel, and Olga Kuznetsova, Vice President Financial Services, TransLink, for a fireside chat. They will reflect on the evolving role of the CFO, the lessons learned from the crisis, how to apply these lessons to future challenges and the essential skills needed for success.

Finance professionals face the daunting and indispensable responsibility of framing and planning complex activities for Canada’s democratic institutions to consider from among the many competing pressures and priorities inherent to governing.  Yet, as an act of forecasting, cost estimation is subject to all the vicissitudes of life.  Pestilence, war, disaster, and economic famine.

During a 60-minute interactive session, Mr. Derek Armstrong, Director General Costing, Investment Planning, Approvals, will take attendees on a journey covering a recent complex Defence proposal and practical approaches to building credibility and trust in such a context.  He will offer further reflections on managing cost estimation in a complex environment and how to generate lasting value for organizations using cost estimation.

The Public Sector Accounting Board standards, which form the foundation of Treasury Board Accounting Standards, are in a state of unprecedented change. This year, new standards on asset retirement obligations and financial instruments take effect. Next year, new standards on revenues and public private partnerships take effect, as well as a guideline on purchased intangibles. The accounting landscape in the public sector has rarely been so dynamic! 

Join Diane Peressini, Executive Director of Treasury Board’s Government Accounting Policy and Reporting directorate, and Bailey Church, Partner, Public Sector Accounting Advisory Services at KPMG for a “coffee chat” that will provide an informative overview of these developments and what you should be thinking about during your implementation.. 

Public sector organizations have evolved ways of working following the COVID-19 pandemic. Departments have embraced the Future of Work with impressive speed and responsiveness by e.g., moving staff to remote working arrangements, launching virtual service delivery models etc. However, the question of productivity remains (broadly speaking) unanswered: Even before the pandemic, 62% of government executives expected improvements in productivity and workplace performance due to investments in new technologies and sources of workplace data.

Accenture has developed a model to look at how government entities can measure productivity across different parts of the organization, including items such as:

  ♦   Different types of work performed by different teams (e.g., policy development, inspections / investigations / enforcement, service delivery to the public, initiatives / campaigns management, operations / back-office support etc.)

  ♦   Measurement of inputs vs. outputs vs. outcomes (e.g., # of public enquiries resolved or mouse clicks on the website vs. # of policies drafted or updated vs. # of interactions with the public )

  ♦   Measuring productivity can involve reviewing individual productivity, but should also focus on the effectiveness of a process / service (e.g., how efficient operational processes are, what technology is available to accelerate activities, and what data is available to users)

In this session Accenture will provide an overall definition of productivity, review their productivity measurement framework (including dimensions, data sources, and tracking methods) and a methodology/ roadmap to pilot and implement the productivity measures.

Over the past 4 years, Public Services and Procurement Canada (PSPC), has been transforming the way it invests in its capital assets. PSPC has adopted new ways of funding, prioritizing and accounting for these assets that focuses on strategic goals, value drivers and long-term planning. Join the leaders of this transformation as they discuss PSPC’s journey, progress to date and the lessons they have learned.

Join the conversation with Alain Lagacé, Stéphane Rivest, Serge Campeau, Claude Safarian and Susan Kjartanson!

What do we mean when we talk about Programme Assurance, and what value can it bring to your organization?

This session has been designed for audiences who are new to Programme Management and Programme Assurance, for those who already have a working knowledge of the subject and for everyone else in between.

Programme Management is the active and organized coordination of a series or sequence of interrelated, strategically important transformational change activities, whether delivered as projects or work streams, that ensures optimal delivery of results and optimization of the realization of intended benefits.

Successfully establishing and delivering a Programme is characterized by the governance of a series and sequence of key decision points, for example approvals related to strategic alignment, funding decisions, readiness for service assessments of new systems and ways of working or common causes of risk.

Programme Assurance is a practical, predictable, and proportionate enabling function; a function whose purpose is to support the Programme Sponsor and the sponsoring organization to achieve successful delivery of outcomes and benefits realization.

Programme Assurance provides reassurance to those not necessarily immersed in the day-to-day detail of a Programme, or aspects of it, that there is appropriate oversight and scrutiny and that appropriate checks and balances have been applied. Whilst independent assurance is assurance that will have a level of independence from that which is being assured, not all programme assurance activity is wholly independent or independently led.

This session will take you through the practical aspects of Programme Assurance in a Programme Management environment, demonstrating the value it can bring to your organization.

Financial management professionals, like other professionals, bring specific skills, knowledge, ways of working and capacities to power and empower their organization’s mission, the people they serve, and the teams alongside whom that service is delivered. General Stu will reflect with us on our own understanding of why we serve – beyond the with whom and what we serve. 

He will reflect with us on our consciousness and appreciation of ‘the team’ with whom we serve – including those teammates we may not be aware of – or who may not be aware of us. And he will encourage us to take stock of family – and the community that sustains us in our profession and our own service. Through these reflections, General Stu will encourage financial management professionals across the public service to think about the broader mission they are engaged in, and how they contribute to the overall outcomes of their team, their organization, and their community.

Technology has provided us with some of the greatest advancements of human history. It’s brought us innovations in health, wellness, business and overall life. Over the last few years, technology has continued to evolve and with it, the way in which we show up for work (or log in for work) continues to evolve.

In this session, Ross will be sharing trends surrounding artificial intelligence and how it’s revolutionizing the way work is done. Ross will provide actionable insights, tools and techniques for leveraging technologies ranging from AI driven bots to solutions that elevate remote work — to help all of us prepare for the change that is happening right before our eyes.

This talk will serve as an introduction to blockchain technologies and cryptocurrencies. It will also survey the emerging area of financial applications that run on the blockchain Ethereum—an area called DeFi (for decentralized finance).

Working through numerous examples of DeFi services, we will show the promise of the technology, as well as several pitfalls including inefficiencies, multi-million dollar hacks, and the challenges of reducing your finances to storing a digital signature key. Finally we will discuss the role for regulators and professional bodies in providing oversight regulatory, with examples from the Canadian context.

The weakest link in the cybersecurity chain is still the employees. Social engineering and human error are responsible for the majority of data breaches -> 92% of malware is still downloaded to a company’s system via email sent to an employee. Though there are terrific software solutions that help to mitigate these risks, the ultimate solution is to train your employees. Help them better understand what information they are giving away and how it can be used against them.

In this entertaining and engaging talk, find out how your data is gathered and used in our evolving online world. Cat helps individuals understand how their behaviours online affects both the company’s data security and their reputation. Leave with tangible actions you can take to improve privacy and safety of your online accounts. Keep hackers at bay, secure your private accounts, and take ownership of your most valuable asset, your data.

The Impact Canada program at the Privy Council Office is a whole of government approach to accelerating and incentivizing innovation in GC program and service delivery. Impact Canada challenges (innovation competitions, similar to the X prize) are a mechanism for the Government to innovate using our public facing funding, or transfer payments. This session will explore the use of outcomes-based funding approaches in the GC, including challenges and other pay-for-results projects, and how they are currently being used to rapidly advance on top Government priorities including climate, health, clean tech and housing.

Catastrophic climate events such as droughts, wildfire, and floods have significant economic impact. Earth observation and remote sensing combined with machine learning and cloud computing have the potential to transform the availability and quality of information accessible by the financial system. This information will allow stakeholders to better analyze and be informed on climate-related risks. Join us at this session to learn how the Bank of Canada is conducting a joint proof of concept project with Google Cloud and Climate Engine, to explore the potential of using earth observation data for the research on better understanding the impact of drought on the Canadian economy.

Data Science, in particular Natural Language Processing (NLP) tools and techniques, can help public and private sector organizations effectively and efficiently analyze unstructured textual data.

Having researched and implemented the use of NLP within the Canada Revenue Agency’s Audit Evaluation and Risk Branch, the Data Analysis section has seen firsthand how NLP tools and techniques are underutilized across the internal audit industry and has taken the opportunity to demonstrate how understanding and applying them can add value.   Natural Language Processing and its techniques can be applied during any analytical review process (e.g., stages of the internal audit process), and we encourage others to invest in the development and use of these tools and techniques.

This presentation describes the structure of our Data Team,  the milestones we reached to get where we are today, and how others can build an effective and efficient Data Analysis shop. It will describe specific business requirements we’ve identified within our Internal Audit process and show how we applied natural language to help address those requirements.  In describing our experiences with NLP we hope session participants will be able to:

   ♦   Gain Ideas on how to incorporate NLP techniques into their own areas of expertise

   ♦   Explore how NLP can be applied to extract valuable information out of large volumes of textual data.

   ♦   Discover the mindset and investment required to build a robust data analysis shop within an organization.

The integrity of public service programs and the assurance that tax payer’s dollars are being spent wisely is critical to maintain trust in government. When those moneys are delivered inappropriately, due to fraud, waste or abuse, the losses are financial, reputational, operational, and sometimes legal. In some worst cases, losses as a result of fraud end up as front page news and result in lengthy costly investigations. 

Join this session to hear about the latest trends in fraud and more importantly to understand how you and your departments can prevent it.

Robotic Process Automation and Intelligent Automation have had profound transformational impacts across the public sector, enabling organizations to quickly deliver digital capacity to reduce backlogs of work, improve service delivery and employee experience, and strengthen organizational agility and resilience. Finance leaders and practitioners are invited to join UiPath, Greenlight Consulting, and a federal government automation leader to understand how automation is being applied across business lines to deliver quantitative and qualitative benefits that directly align to organizational mandates and outcomes.

Insights and perspectives on critical success factors including executive sponsorship, developing an automation strategy, organizational models, automation expertise including re-skilling and upskilling, business engagement and intake, metrics and value, and quick wins will be shared. 

There can’t be any doubt that Web3 and the Metaverse are coming. This emerging trend provides opportunities and disruptions to different industry sectors. The retail industry, for example, is positioning the sale of digital assets in virtual stores built in Metaverses like Decentraland. Financial Services Companies are being disrupted and are repositioning their traditional roles. Government is still monitoring this fast growing trend and, like other industries, has yet to fully determine how the Metaverse will impact its business. 

It may seem like the Metaverse is just another citizen engagement channel that governments should consider whenever they have time to do so. However, we believe that the Metaverse will be a major disruptor to the business of government. Web3 and the Metaverse will transition a largely centralized internet where a few major technology players reign, into a highly decentralized system where individuals will own their data, IP and where autonomous organizations will create their own governance structure.

KPMG’s presentation will highlight the impact that Web3 technology and the Metaverse has on Government and its ability to deliver its mission.

Maayan Ziv will share her personal experience of how living with a disability has contributed to her work as an entrepreneur and founder of AccessNow and explore the many opportunities that investing in accessibility has to offer. 

The Unauthorized Biography Series is a celebration of greatness. As a renowned recording artist, Shaun Boothe has created this series not just to entertain and inform but to awaken the greatness within us all.

In his custom sessions, Shaun performs a selection of his musical biographies and dives deep to dissect the life lessons we can all learn from these icons, some of which include; Oprah Winfrey, Tupac Shakur, Terry Fox, Jimi Hendrix, Malala Yousafzai, James Brown and many more.

Half TED Talk, half live concert, Shaun uses music, multimedia, and motivation to deliver powerful and transformative messaging in a way that will truly resonate with you and leave you incredibly inspired. Some of the many themes that Shaun’s session will include are leadership, success strategies, overcoming fears and challenges, transitioning, diversity and equity, the power of acknowledgment, change-management, and more.

Sleep is your superpower. It is the key to wellness as it is critical for regulating stress and emotions, optimal immune functioning, focus and making good decisions, regulating hormones and weight, and optimizing performance in all areas of your life. Getting enough sleep is important but even more important is optimizing the quality of your sleep. You will leave this session with the latest research-supported, concrete and easy to implement strategies that will help you optimize your sleep to improve everything in your life, including tips for maintaining good energy and focus throughout your work day.

Is your use of technology enhancing or diminishing your overall well-being? Digital Wellness is the practice of being mindful of the impact of technologies and digital services on our mental, physical, social, and emotional health. It also involves being more intentional around our use as well as finding ways to create balance for ourselves and our loved ones.

This presentation gives an overview of our general use of digital media as well as provides us with tools and tips for organizations, parents and individuals to create more mindful habits around technology in order to foster greater productivity, less stress and stronger relationships.

   ♦   How to position employment branding, to truly convey who you are?

   ♦   How to mobilize and retain your staff, in this context of workforce shortage?

   ♦   How to adapt your approach achieved with programs/initiatives, to remain a first-rate employer?

Working at Desjardins constitutes a unique experience. Make the most of Jean-François Collin, Human Resources VP’s, attendance, and be inspired by innovative practices.

There is irrefutable evidence that physical activity positively impacts physical and psychosocial health outcomes. This presentation will take a focused look at how physical activity impacts the brain, both from a mental and cognitive health perspective. Specifics regarding how physical activity can be leveraged to put your best foot forward throughout the workday – e.g., focus, productivity, stress management, memory, creativity and problem-solving – will be presented. Tips and tricks for sneaking in more physical activity throughout the workday will also be discussed.

The ‘Great Resignation,’ ‘Great Reshuffle,’ and ‘Great Reset’ are not aberrations nor passing fads. Gartner Research states that 29% of new hires have the skills needed for their role, 23% are prepared with the skills needed for the future, and 16% of new hires have both.

Furthermore, the pandemic accelerated the evolution of work and what employees expect from their work environments. The real battle to attract and retain valued talent with relevant skills while managing various generational expectations is very real.

The last few years collectively forced us to address our complacency working within an outdated industrial-age model to one more accommodating for a digital and information-based environment. Leaders must now anticipate and adapt to employee expectations for more flexible arrangements while balancing and meeting stakeholder and organizational needs.

Implementing this new work environment realization will not happen overnight and will present you with real challenges. This session will focus on primary elements for you to address and demonstrate how you can:

  ♦  Embrace evolving work and workforce

  ♦  Recognize generational expectations

  ♦  Identify skills employers seek

  ♦  Retain valued employees

Isabelle uses an “experiential” learning approach to show participants how to tap into emotional fuel for recharging their inner battery, how to secrete the biochemical cocktail of courage and a fighting spirit, how to induce calm into an anxious mind, etc. Simple strategies exist for leading the nervous system toward more strength, freedom, ease and joy.

How can we …

   ♦   use our body as a pharmacy to secrete the “feel good” hormones and, as a result, become more resilient and psychologically stronger?

   ♦   immunize ourselves against energy drainers and serve as an inspiration for them?

   ♦   tame our negative emotions, motivate ourselves and refuse to fall prey to weakening circumstances?

   ♦   recharge our inner battery, which can be battered and drained by multiple and constant changes?

Visit: https://www.isabellefontaine.ca/en/pdfgift

Marianne will discuss her journey as an ultrarunner, and use her 4-year injury hiatus as a prime example of how one can and should positively use adversity in order to grow and reach success. A hardship should not be viewed as a negative aspect in one’s life. It should serve as an opportunity to better yourself as an individual and can absolutely help you reach your long term goals. 

One of the key legacies of the pandemic is, without a doubt, the wide-scale democratization of remote work. While remote work is a promising way forward, it also comes with risks and drawbacks for everyone involved. Not everything can be replaced by videoconferencing and email. Physically being in the office is still conducive to spurring collaboration, innovation and a sense of belonging. That’s why hybrid work models are emerging and becoming the norm.

Organizations may be finally rolling out their new work models, but it’s important to remember that we’re still in the experimental phase and that, collectively, we’re learning lessons that will help us redefine the future of work.

Whether you’re an employer, manager or employee, you have a role to play in ensuring that this transition is successful. This presentation will offer some best practices, points to watch out for and food for thought.

With five generations in our current workplace sandbox, the space is fertile for conflict, stress, bias, and imbalance. Let’s excavate traditional and generation bias to leverage both the differences and similarities of all generations for more collaborative play.

The most peaceful, productive, and profitable workplaces embrace the diverse assets of all generations.  In this interactive workshop, participants learn to recognize, appreciate and engage all generations to create a culture based on inclusion and collaboration.

Objectives:

  ♦   Understanding different generations attributes and perspectives

  ♦   PLAY NICE strategies to mitigate potential conflict

  ♦   Recruiting and engaging all generations

Approach:

With tremendous passion, Penny Tremblay’s unique approach to audiences includes interactive, red hot relevant information about the key to success in any business – Strong Relationships.

Olympic athletes need to deal with multiple distractions, manage their stress level and have robust self-confidence to deliver podium performances. Today’s corporate leaders need to do the same! Thriving at work and in life doesn’t need to happen by accident, there are teachable skills that can help you reach your potential. Let’s face it, being consistently great is easier said than done. The pressure to be on the mark is constantly present. Mental toughness is no longer simply an asset to perform at your best. It’s an absolute necessity. Find out what it takes to become a high performer at work and in life.