Payments
You can easily pay your invoice in the following ways
NOTE: Registration is not completed until payment is received. Payment must be received 10 days (Nov. 4, 2025) prior to the start of the Event (Nov. 18, 2025) for us to be able to provide access to your attendees. Unpaid registrations can lead to denial of event entry.
- By EFT/Direct Deposit – Transit # 00576 Branch # 003 Acct # 1019231 Click Here for VOID Cheque
- Once your payment is processed, we ask that you please send us a REMITTANCE as Proof of Payment, including reference to this invoice # to payments@fmi.ca. Failure to send the remittance will result in delays in “closing out the invoice” in the system. All government direct deposits display as “Federal Government” without any other detail. Your remittance email is key!
- By credit card – Should your credit limit be less than your anticipated order, you will need to either split the order into your allowable limit (with tax) or make payment by EFT/Direct Deposit.
What are the important dates to know related to registration, payment and changes and cancellations?
Event Dates: November 18-21, 2025
Executive Session: Wednesday, November 19, 2025
Early Bird Deadline: September 30, 2025
Cancellation Deadline**: September 30, 2025
** All refunds will be processed after November 24, 2025
In-Person with On-Demand Registration Closes: October 31, 2025
On-Demand Only Registration Closes: February 14, 2026
Executive Session Registration Closes**: October 31, 2025
**Subject to availability
Day Selection Change Deadline**: October 31, 2025
** Subject to day(s) availability
Transfer of Passes Deadline**: October 31, 2025
** There will be no processing of transfer requests after this date, nor onsite transfers.
Exchange of Pass Type Deadline**: September 30, 2025
** Subject to Day(s) Selection and/or Pass Type availability
Assigning Attendee Passes Deadline**: October 31, 2025
** Subject to day(s) selection availability
On-Demand Access**: Monday, November 24, 2025, to Friday, February 27, 2026
** Provided by email from our event platform Pheedloop
Verifying your registration
How do I login to my Registration Profile?
Click on this link and select login as “first time”, to be able to update your password to continue. Please bookmark this link for future use and ensure you are not connected to VPN when assigning passes.
Why does my password not work?
Please make sure you are disconnected from VPN, using the preferred browser – Chrome, and the email address used for your registration is accurate. Select “first time”, to be able to update your password to continue.
Why did I not receive the password reset email?
To receive the reset email, you must use the email used for your registration. Please also check your spam/junk folder or verify with your IT department of any restrictions.
Why is my registration or profile not loading?
When higher than normal registration volumes occur, the system will take some time to load your registration(s). Your patience is appreciated. Please also ensure you are disconnected from VPN when accessing your FMI account.
What day am I registered for?
Please login into your profile through this link: https://crm.fmi.ca/login with the email used for your registration.
Can passes be shared?
Passes are not shareable as they are unique to one email address to receive CPD credits. However, passes can be transferred to another person before October 31, 2025. CPD credits will only be credited to the name of the passholder.
Can I exchange or split a multiple day pass with others on my team?
Passes cannot be split, exchanged, or shared. All multiple day passes are sold as one (1) single pass and cannot be split, exchanged or transferred individually as the pass is unique to one email address. Including the In-person with On-demand pass – it is one pass and cannot be split.
Why are there other events in my profile?
All FMI events will appear in all profiles to provide an opportunity to register for other events FMI hosts.
Can I cancel my pass for a refund?
The deadline for full refund cancellations is September 30, 2025. After this date, you can transfer the pass to another person before October 31, 2025.
Can I add another day pass to my existing registration?
To do that you will need to purchase another pass. Once an order/invoice is generated it cannot be amended to add or remove passes. This will mean you will have two separate registrations for each pass/order processed.
Changes / transfers / exchanges
Can I make a change to my day selection?
Yes, by logging into your profile. NOTE: Day selections can be changed on or before the deadline of October 31, 2025, and are subject to availability.
Can I change my pass type?
Pass type changes can be made until September 30, 2025, subject to availability. After this date a transfer can be made until October 31, 2025.
What if I fall ill the day I am expected to attend?
While you may miss out on the in-person experience your pass includes the On-Demand access for your purchased day(s). With this you can watch the purchased sessions for up to 3 months following the end of PD Week. On-Demand access of purchased content begins November 24, 2025, with 3 months to watch (and re-watch) until February 27, 2026.
Do you hold a waiting list for any passes or day selections?
Once we are sold out, we are unable to maintain a hold or a waiting list for any type of pass, session or day selection.
How to transfer my pass?
Pass transfers are permitted until October 31, 2025. Transfer requests after this date will not be processed. Onsite transfers will not be permitted.
Group Coordinators can process the transfers directly in their FMI accounts, or a request can be sent to registrar@fmi.ca for assistance with the transfer.
Can I exchange my pass type?
Pass change requests can be made until September 30.
In-person check-in
Where is registration check-in for in-person?
Registration Check-In for In-Person passholders is located on the 2nd level of the Rogers Centre (formerly Shaw Centre).
What time does registration check-in open?
Check-in opens at 7:30am for the duration of the event – Tuesday, November 18 to Friday, November 21, 2025.
When will I receive my pass?
Passes are not distributed. Registration is reserved by your email address and used to check-in at the Registration Desk, 2nd Level, Rogers Centre (formerly Shaw Centre) for In-Person pass types.
How do I receive my badge?
At registration check-in, you will type in the email address used for your registration at one of the available terminals.
Where are the session rooms located?
Session Rooms are located on the 2nd Level of the Rogers Centre (formerly Shaw Centre).
How do I download my CPD Certificates?
Certificates are available for download through our online event portal Pheedloop from November 24, 2025, to February 27, 2026. Our system will generate a CPD certificate based on in-person attendance and/or online login and check in acceptance for on-demand viewing. Pheedloop login details with be emailed to attendees on November 24, 2025. Please check for an email from Pheedloop directly as it may have gone to spam.
How do I record my attendance at each session?
Your badge’s QR Code must be scanned by the room host(ess) to record your attendance into each session.
Am I able to select the sessions I wish to attend?
There is no selection process for sessions. The sessions available to you correspond to the day you have selected, and attendance in each session is based on a first-come, first-served basis. If the capacity in the session is met, you can move to the next available session. As this year’s In-Person pass now includes On-Demand you will be able to view and review any sessions you may have missed.
On-demand access
When does On-Demand Access begin?
On-Demand starts the week following PD Week, beginning Monday, November 24, 2025, and will run for 3 months to February 27, 2026.
When do I receive my On-Demand Access?
You will receive login information by email from our event platform Pheedloop on November 24, 2025, to access the sessions recordings. Please look for the email directly from Pheedloop as it may have gone to your spam.
Note that you will only have access to the recordings for the day(s) that you are registered for.
If you have pop ups disabled on your browser you will not see the notification window, nor will you see pop ups on the videos. Please make sure you do not have these disabled. If so, change your settings or try a different browser or device.
How do I confirm my attendance for On-demand viewing of each session?
Once you have logged into the event portal Pheedloop, you will receive a pop-up notification to accept all notifications. You must click yes to these notifications. During each video session an attendance pop-up will appear. You must confirm your attendance at the time of that pop-up. Note that fast-forwarding the videos will stop the pop-ups from appearing. Should you miss this pop-up your CPD credit will not be awarded, and you will be required to view the session once more and accept the pop-up to get the credit.
How do I access the presentation materials?
They will be posted to the Pheedloop platform as they are uploaded after the in-person event ends. Please check back later if materials are not available at the time you login, as you have until February 27, 2026, to access the portal. NOTE: Not all presenters provide their materials.
How can I download my CPD Certificate?
You will be provided with a link to log into the Pheedloop event platform where you will be able to view and download your CPD Certificate. To download your CPD Certificate, click on the Account Tab on the left-hand menu. From there your profile page is opened. Scroll to the bottom of that page and select the “Request New Certificate” button at the bottom right to download your certificate.
Why is my password not working?
Please make sure you are disconnected from VPN, using the preferred browser – Chrome, and the email address used for your registration is accurate. You may wish to reset the password with the reset link of the login page.
Why am I not able to play the video?
To play the video, you must have access to the day of that session, and you must be disconnected from VPN. If you continue to be unable to view the video, it is likely a firewall restriction on your system. You will need to reach out to your IT Department or view content from a personal computer.
Why am I not able to view the session(s) I click on?
There may be a few reasons why you are unable. Please be sure you have logged in with the email used for your registration and the on-demand access corresponds to the day(s) you registered for. It could also be a firewall issue within the browser setting should you be using a work device. Try it on a personal device or contact your IT Department for assistance.
Program
What is the format of PD Week 2025?
PD Week 2025 will be in-person at the Rogers Centre (formerly Shaw Centre) in Ottawa on November 18-21, 2025. In addition, the conference sessions will be available on-demand for 90 days following the live event (November 24, 2025– February 27, 2026).
Please note there is no live streaming or virtual aspect to the event.
Our 2025 program will include our exclusive Executive Session on Wednesday, November 19, as well as our popular CFO/CAE Speed Mentoring program happening throughout the week. Speed Mentoring sessions are available to all in-person registrants’ packages (please note space is limited for Speed Mentoring so this is offered on a first come basis). If interested, please send an email to speedmentoring2@fmi.ca to hold your spot while the program details are finalized – Registration opens for Speed Mentoring in early October. An email will be sent with a link to register.
Each day of the 4-day conference will contain several sessions focused on one of the following themes (one theme per day of the conference):
- Strategic Thinking and Financial Insight: Develop the skills to interpret, analyze, and link financial information to drive strategic, data-driven decisions. Sharpen your critical thinking, enhance situational awareness through AI-powered insights, and learn to extract actionable intelligence that influences high-level decision-making.
- Strengthening Collaboration in Financial Management: Explore the essential skills for fostering collaboration in financial management. Learn to strengthen communication, build relationships, and engage stakeholders effectively.
- Driving Innovation and Delivering Results: Dive into the latest innovations in financial management, within government and beyond. You will gain insights into new approaches, systems, and methodologies that are transforming how financial operations are conducted.
- Empowering Personal and Professional Development: Cultivate self-leadership skills to drive meaningful outcomes in both your personal and professional life. Learn to develop action-oriented behaviors, build resilience, and stay adaptable with digital tools that support change management.
CPD credits
Will CPD certificates be issued?
Yes, a CPD certificate will be issued and available for download on the Pheedloop event platform. The certificate should be downloaded after attendees have attended/viewed their registered sessions. Certificates are available on the Pheedloop event platform until the end of the on-demand period: February 27, 2026.
CPD hours for one pass cannot be split between 2 or more people – they are allocated to the person whose email is assigned to the pass in the system. Should the pass be transferred to another recipient, the new email recipient will receive the CPD Credits.
How many CPD hours can be completed each day of the conference?
By purchasing a day pass, attendees have access to a maximum of 8 hours of CPD.
With the 4 Day All Access Pass, attendees can earn up to 32 hours of CPDs.
How will attendees access their earned CPD information?
Certificates are available through the online event portal Pheedloop from November 24, 2025 until February 27, 2026. Our system will generate CPD Certificates based on in-person attendance and/or online login and check-in acceptance for on-demand viewing.
What are CPD credits used for?
If you are a member of a professional designation (like CPA or CIA), where you are required to take a certain amount of learning and development annually as part of retaining your professional designation, the career professional development hours certification is your proof of the learning hours earned through PD Week.
If not a member of a professional designation, the certificate can simply be used to show your employer that you attended the learning they paid for.